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Terms and Conditions


Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Down4sound. The collective work includes works that are licensed to Down4sound. Copyright 2003, Down4sound ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Down4sound or purchasing Down4sound products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Down4sound or to purchase Down4sound products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Down4sound. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Down4sound used in the site are trademarks or registered trademarks of Down4sound

 

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

  • Shipping from the warehouse after you place your order is same day in most cases but if its the holidays or a seasonal rush in most cases its  1 to 3 days, if anything is to come up we will notify you via email or call you.
  • Packages usually arrive in 3 to 7 days, depending on the service, if anything is to happen and your product is shipped contact the service ( ups, or usps first) we cant act as you when an item is shipped to you. 

  • Shipping is FREE over $100.00 in the Continental US. International shipping is calculated by zonos a 3rd party international shipping partner. If there is any issue or exclusions to your purchase. We will reachout to you and let you know.  


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

  • IF YOU FEEL YOU LIVE IN AN "UNSAFE OR BAD AREA" WHERE A PACKAGE COULD BE STOLEN PLEASE HAVE IT SHIPPED TO A SAFER ADDRESS FOR EXAMPLE YOUR WORKS ADDRESS. ONCE WE HAVE SHIPPED THE PACKAGE AND IT HAS BEEN SCANNED DELIVERED AT YOUR ADDRESS, IT IS THEN A PART OF YOUR HOME / HOMEOWNERS INSURANCE. So please be diligent in this process to ensure your packages make it to you safely. We also have no problem offering signature for delivery IF REQUESTED. If you would like for your packages to have to be signed for please put it in your order notes when ordering.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

Refund/Return Policy

Original sales receipt must accompany returns with return ID clearly on outside. We accept Down4Sound product returns for exchange or refund for unopened/not used product(s) within the 14 business days upon receiving. 

At our sole discretion after 14 calendar days, we do not accept Down4Sound product returns unless it has defects in the original manufacturing of your purchased product(s).

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 14 calendar days of the delivery date (after 14 days no returns are allowed)
  • must not be a special order or a custom order. (eg. vehicle alternators, custom subwoofers,subwoofer boxes)
  • unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please e-mail returns@down4soundshop.com with photo evidence immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. It is customers responsibility to contact us within 14 days if you intend to return ANY item back to our store.

Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.

 

SKAR AUDIO - Returns

Please e-mail detailed description of your install. Your size wire, subwoofers installed to amplifier, ohm load and brief description  on the issue you are experiencing along with pictures to our warranty team at returns@down4soundshop.com. They will determine if the product qualifies for warranty. 

Skar Audio’s 2 Year Limited Warranty protects consumers from defects in the original manufacturing of your purchased product(s).

Skar Audio warranty does NOT cover products that have failed due to the following circumstances:

  • Damage due to an accident (dropped product(s), damage from foreign objects, etc.)
  • Damage due to misuse of product
  • Damage due to using the product outside of the recommended specifications (over powering speaker(s)/subwoofer(s), running an amplifier below a 1 ohm load, etc.)
  • Damage due to negligence or abuse (this includes damage to returned items due to poor/insufficient packaging)
  • Improper installation (including professional installation)
  • Damage due to clipping and/or distortion (improper tuning)
  • Items which appear to have been tampered with (modified or repaired products)
  • Theft
  • Any product purchased from an unauthorized Skar Audio dealer

 

* Repeated returns of the same item showing the same damage can and will be considered abuse

* Allow 24-48 hours for the warranty team to respond

 

The list of brands below requires us to send customers with equipment problems directly to them for tech support / warranty / repair support. Please follow their warranty/return policies.

  • AMPERE AUDIO
  • HORNBLASTERS
  • AUDIO DYNAMICS
  • CERWIN VEGA MOBILE
  • CRESCENDO AUDIO
  • CROSSFIRE CAR AUDIO
  • DC AUDIO
  • DEAF BONCE
  • DIAMOND AUDIO
  • DOWN4SOUND
  • DS18
  • HUTCHINSON AUDIO
  • INCRIMINATOR AUDIO
  • PSI CAR AUDIO
  • SUNDOWN AUDIO
  • WOLFRAM AUDIO
  • JY POWER

Electronic(digital media) IS NON REFUNDABLE.

Order Cancellation
If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to sales@down4soundshop.com with a Subject heading of “Order Cancellation”. Please include your Order ID number in this email. If we receive your order cancellation instruction before we have placed your order in "processing" status, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below. If we receive your order cancellation before we have placed your order in "processing" status, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section above


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Down4sound disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Down4sound does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Down4sound does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Down4sound shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Down4sound has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Down4sound product is mistakenly listed at an incorrect price, Down4sound reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Down4sound reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Down4sound shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Down4sound without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Down4sound may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Down4sound.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Down4sound products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Down4sound products) must be commenced within one (1) year after the claim or cause of action arises. Down4sound's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Down4sound may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Down4sound or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Down4sound does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Down4sound is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Down4sound reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Down4sound in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Down4sound, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Down4sound may link to sites operated by third parties. However, even if the third party is affiliated with Down4sound, Down4sound has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Down4sound. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Down4sound seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).